Service Level Agreements

Bronze Silver Gold
Response Time
on High Priority Calls
4 Hours 4 Hours 4 Hours
Guaranteed*
24/7 Phone Support
24/7 On-Site Support
Available

Included
95% Up-Time Guarantee
Unscheduled Courtesy Calls and Cleanings
View Full Agreement

For over 25 years, Advanced Business Systems, Inc. has offered an unparalleled level of service to our customers. Our approach to service decreases the possible downtime of your machine by identifying issues before they become problems and by giving you responsive, quality service. Also, we are the only office equipment dealer that offers 24/7 availability of service for your machine!

*All Guarantees are made conditionally based on machine availability Monday-Friday, 8am-5pm and are based upon annual averages.